FAQs

Frequently Asked Questions

How often should the filters be replaced?

The average life span of a carbon filter is 12–13 months. We highly recommend that you replace your filter every 12 months.

How do I know when to replace my cartridges?

Our automated system will generate a reminder letter which we will post to you about a month before your filter cartridge needs replacing. We will also follow this up with a courtesy reminder call at about 12-13 months.

How much room will I need for the filter?

The average 3 series filter will take up the same amount of space as two 1.25 litre soft drink bottles.

What happens if I move houses?

Simply turn off the water supply to the filter, cut the pipings and disconnect the system yourself. Once at your new residence call our office to make an appointment and a technician will attend to reinstall your system. If you have any troubles disconnecting your system, just call our office and we will do it for you.

Where are the filters made?

Our filters are American made and are certified by the National Sanitation Foundation.

I’ve got an existing water filter system with another company, are you able to service it?

This is not a problem and a request we receive on a regular basis. We stock cartridges for all brands of filters and are more than happy to help you in this regard.

I’ve seen an advert elsewhere, what is the difference between your system and your competitors’? And are you able to match the price?

At Clean & Clear our prices are competitive but we also ensure that you get the best value for your money. We will match any competitor’s price upon evidence that they are offering the exact same product at a cheaper price. But beware! Companies that offer deals which seem too good to be true usually are, and the filters they try and sell you are almost certainly of very poor quality, will be a non-standard size and/or will cost an exorbitant amount to replace. Clean & Clear filters are tested and certified by the National Sanitation Foundation and are of a standard size.

What suburbs do you service?

New South Wales: We service the Greater Sydney, Central Coast and Wollongong Areas (and can ship orders Australia-wide): Abbotsbury – Abbotsford – Acacia Gardens – Agnes Banks – Airds – Alexandria – Allambie Heights – Allawah – Ambarvale – Annandale – Annangrove – Arcadia – Arncliffe – Arndell Park – Artarmon – Ashbury – Ashcroft – Ashfield -Asquith – Auburn – Austral – AvalonBadgerys Creek – Balgowlah – Balgowlah Heights – Balmain – Balmain East – Banksia – Banksmeadow – Bankstown – Bankstown Airport – Barangaroo – Barden Ridge – Bardwell Park -Bardwell Valley – Bass Hill – Baulkham Hills – Bayview – Beacon Hill – Beaconsfield – Beaumont Hills – Beauty Point – Becketts Forest – Beecroft – Belfield – Bella Vista – Bellevue Hill – Belmore – Belrose – Berala – Berkshire Park – Berowra – Berowra Creek – Berowra Heights – Berowra Waters – Berrilee – Beverly Park – Beverly Hills – Bexley – Bexley North – Bickley Vale – Bidwill – Bilgola – Birchgrove – Birrong – Blackett – Blacktown – Blair Athol -Blairmount – Blakehurst – Bligh Park – Bondi – Bondi Beach – Bondi Junction – Bonnet Bay – Bonnyrigg – Bonnyrigg Heights – Bossley Park – Botany – Bow Bowing – Box Hill – Bradbury – Breakfast Point – Brighton-le-Sands -Bringelly – Bronte – Brooklyn – Brookvale – Bundeena – Burwood – Burwood Heights – Busby Cabarita – Cabramatta – Cabramatta West – Cambridge Gardens – Cambridge Park – Camden – Camden South – Cammeray -Campbelltown – Camperdown – Campsie – Canada Bay – Canley Heights – Canley Vale – Canoelands – Canterbury – Caringbah – Caringbah South – Carlingford – Carlton – Carramar – Carss Park – Cartwright – Castle Cove -Castle Hill – Castlecrag – Castlereagh – Casula – Catherine Field – Cattai – Cawdor – Cecil Hills – Cecil Park – Centennial Park – Chatswood – Chatswood West – Cheltenham – Cherrybrook – Chester Hill – Chifley – Chippendale -Chipping Norton – Chiswick – Chullora – Church Point – Claremont Meadows – Clarendon – Claymore – Clemton Park – Clifton Gardens – Clontarf – Clovelly – Coasters Retreat – Cobbitty – Colebee – Collaroy – Colyton – Como -Concord – Concord West – Condell Park – Connells Point – Constitution Hill – Coogee – Cottage Point – Cowan – Cranebrook – Cremorne – Cremorne Point – Cromer – Cronulla – Crows Nest – Croydon – Croydon Park – Curl Curl -Currans Hill Daceyville – Dangar Island – Darling Point – Darlinghurst – Darlington – Davidson – Dawes Point – Dean Park – Dee Why – Denham Court – Denistone – Denistone East – Denistone West – Dharruk – Dolans Bay – Dolls Point – Doonside – Double Bay – Dover Heights – Drummoyne – Duffys Forest – Dulwich Hill – Dundas – Dundas Valley – Dunheved – Dural Eagle Vale – Earlwood – East Gordon – East Hills – East Killara – East Lindfield – East Ryde – Eastern Creek – Eastgardens – Eastlakes – Eastwood – Edensor Park – Edgecliff – Edmondson Park – Elanora – Elderslie – Elizabeth Bay – Ellis Lane – Emerton – Emu Heights – Emu Plains – Enfield – Engadine -Englorie Park – Enmore – Epping – Ermington – Erskine Park – Erskineville – Eschol Park – Eveleigh Fairfield – Fairfield East – Fairfield Heights – Fairfield West – Fairlight – Fiddletown – Five Dock – Flemington – Forest Glen -Forest Lodge – Forestville – Freemans Reach – Frenchs Forest – Freshwater Galston – Georges Hall – Gilead – Girraween – Gladesville – Glebe – Glebe Point – Glen Alpine – Glendenning – Glenfield – Glenhaven – Glenmore Park -Glenorie – Glenwood – Glossodia – Gordon – Granville – Grasmere – Grays Point – Green Valley – Greenacre – Greendale – Greenfield Park – Greenwich – Gregory Hills – Greystanes – Guildford – Guildford West – Gymea – Gymea Bay Haberfield – Hammondville – Harrington Park – Hassall Grove – Hawkesbury River – Haymarket – Heathcote – Hebersham – Heckenberg – Henley – Hillsdale – Hinchinbrook – Hobartville – Holroyd – Holsworthy – Homebush -Homebush West – Horningsea Park – Hornsby – Hornsby Heights – Horsley Park – Hoxton Park – Hunters Hill – Huntingwood – Huntleys Cove – Huntleys Point – Hurlstone Park – Hurstville – Hurstville Grove Illawong – Ingleburn -Ingleside Jamisontown – Jannali Kangaroo Point – Kareela – Kearns – Kellyville – Kellyville Ridge – Kemps Creek – Kensington – Kenthurst – Kentlyn – Killara – Killarney Heights – Kings Langley – Kings Park – Kingsford -Kingsgrove – Kingswood – Kingswood Park – Kirkham – Kirrawee – Kirribilli – Kogarah – Kogarah Bay – Ku-ring-gai Chase – Kurnell – Kurraba Point – Kyeemagh – Kyle Bay La Perouse – Lakemba – Lalor Park – Lane Cove – Lane Cove North – Lane Cove West – Lansdowne – Lansvale – Lavender Bay – Laughtondale – Leichhardt – Leets Vale – Leonay – Leppington – Lethbridge Park – Leumeah – Lewisham – Liberty Grove – Lidcombe – Lilli Pilli – Lilyfield -Lindfield – Linley Point – Little Bay – Liverpool – Llandilo – Loftus – Londonderry – Long Point – Longueville – Lower Hawkesbury – Lower Portland – Luddenham – Lugarno – Lurnea Macquarie Fields – Macquarie Links – Macquarie Park – Maianbar – Malabar – Manly – Manly Vale – Maraylya – Marayong – Maroota – Maroubra – Marrickville – Marsden Park – Marsfield – Mascot – Matraville – Mays Hill – McGraths Hill – McMahons Point – Meadowbank -Melrose Park – Menai – Menangle Park – Merrylands – Merrylands West – Middle Cove – Middle Dural – Middleton Grange – Miller – Millers Point – Milperra – Milsons Passage – Milsons Point – Minchinbury – Minto – Minto Heights – Miranda – Mona Vale – Monterey – Moore Park – Moorebank – Mortdale – Mortlake – Mosman – Mount Annan – Mount Colah – Mount Druitt – Mount Kuring-Gai – Mount Lewis – Mount Pritchard – Mount Vernon – Mulgoa- Mulgrave Narellan – Narellan Vale – Naremburn – Narrabeen – Narraweena – Narwee – Nelson – Neutral Bay – Newbury – Newington – Newport – Newtown – Normanhurst – North Balgowlah – North Bondi – North Curl Curl – North Epping – North Manly – North Narrabeen – North Parramatta – North Richmond – North Rocks – North Ryde – North Seaforth – North St Ives – North St Marys – North Strathfield – North Sydney – North Turramurra – North Willoughby – North Wahroonga – Northbridge – Northmead – Northwood Oakhurst – Oakville – Oatlands – Oatley – Old Guildford – Old Toongabbie – Oran Park – Orchard Hills – Osborne Park – Oxford Falls – Oxley Park – Oyster Bay Paddington – Padstow – Padstow Heights – Pagewood – Palm Beach – Panania – Parklea – Parramatta – Peakhurst – Peakhurst Heights – Pemulwuy – Pendle Hill – Pennant Hills – Penrith – Penshurst – Petersham – Phillip Bay – Picnic Point – Pitt Town – Pleasure Point – Plumpton – Point Piper – Port Botany – Potts Hill – Potts Point – Prairiewood – Prestons – Prospect – Punchbowl – Putney – Pymble – Pyrmont Quakers Hill – Queens Park -Queenscliff Raby – Ramsgate – Ramsgate Beach – Randwick – Redfern – Regents Park – Regentville – Revesby – Revesby Heights – Rhodes – Richmond – Riverstone – Riverview – Riverwood – Rockdale – The Rocks – Rodd Point- Rookwood – Rooty Hill – Rose Bay – Rosebery – Rosehill – Roselands – Rosemeadow – Roseville – Roseville Chase – Rouse Hill – Royal National Park – Rozelle – Ruse – Rushcutters Bay – Russell Lea – Rydalmere – Ryde Sackville North – Sadleir – Sandringham – Sans Souci – Scheyville – Schofields – Scotland Island – Seaforth – Sefton – Seven Hills – Shalvey – Shanes Park – Silverwater – Singletons Mill – Smeaton Grange – Smithfield – South Coogee – South Hurstville – South Maroota – South Penrith – South Turramurra – South Wentworthville – South Windsor – Spring Farm – St Andrews – St Clair – St Helens Park – St Ives – St Ives Chase – St Johns Park – St Leonards – St Marys – St Peters – Stanhope Gardens – Stanmore – Strathfield – Strathfield South – Summer Hill – Surry Hills – Sutherland – Sydenham – Sydney – Sydney Olympic Park – Sylvania – Sylvania Waters Tamarama -Taren Point – Telopea – Tempe – Tennyson Point – Terrey Hills – The Ponds – The Rocks – Thornleigh – Toongabbie – Tregear – Turramurra – Turrella Ultimo Varroville – Vaucluse – Villawood – Vineyard – Voyager Point Wahroonga – Waitara – Wakeley – Wallacia – Wareemba – Warrawee – Warriewood – Warwick Farm – Waterfall – Waterloo – Watsons Bay – Wattle Grove – Waverley – Waverton – Weavers – Wedderburn – Wentworth Point – Wentworthville – Werrington – Werrington County – Werrington Downs – West Hoxton – West Killara – West Lindfield – West Pennant Hills – West Pymble – West Ryde – Westleigh – Westmead – Wetherill Park – Whalan – Wiley Park – Willmot – Willoughby – Willoughby East – Windsor – Windsor Downs – Winston Hills – Wisemans Ferry – Wolli Creek – Wollstonecraft – Woodbine – Woodcroft – Woodpark – Woollahra – Woolloomooloo – Woolooware – Woolwich – Woronora – Woronora Heights Yagoona – Yarramundi – Yarrawarrah – Yennora – Yowie Bay Zetland VIC (Greater Melbourne): We service Victoria and Great Melbourne (and can ship orders Australia-wide): Abbotsford – Alphington – Albert Park – Balaclava – Batman’s Hill – Beacon Cove – Burnley – Carlton – Coode Island – Carlton North – Clifton Hill – Collingwood – Cremorne – Digital Harbour – East Melbourne – Elwood – Flemington – Fairfield – Fishermans Bend – Fitzroy – Fitzroy North – Garden City – Jolimont – Kensington – Melbourne – Middle Park – North Melbourne – NewQuay – Port Melbourne – Parkville – Princes Hill – Richmond – Ripponlea – St Kilda – Southbank – South Melbourne – Southbank – South Yarra – Victoria Harbour – West Melbourne – World Trade Centre – Waterfront City – Yarra’s Edge – Yarra Bend
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